The Position
This is a hands-on leadership role where you'll manage projects, products, and people. You will own client relationships and project outcomes across various kinds of digital products. You will also use AI tools to improve process efficiency and quality, and contribute to the building of applications. You will help to ensure client satisfaction, and manage and help to grow an evolving operations and project management team.
Responsibilities
- Own project budgets and profitability, forecast needs, track actuals, manage change orders, and flag risks before they become problems
- Serve as the primary client contact across your projects: run kickoffs, status meetings, and retrospectives; manage expectations proactively
- Lead cross-functional teams (design, engineering, strategy) to deliver on time, on scope, and on budget
- Bring product thinking to client engagements focusing on real user and business outcomes
- Build internal tools, prototypes, and workflow automations
- Manage and develop pm team; contribute to team hiring and onboarding
- Use AI tools throughout your workflow and help the team adopt them
- Ensure quality and thoroughness across project deliverables; evaluate and raise the bar on your team's attention to detail
- Support proposals and business development with realistic scoping, pricing, and client insights
About You
You have
- 5+ years of project management experience, ideally in a digital agency or consultancy
- Direct experience managing project budgets, timelines, and client relationships
- A track record of delivering complex web or digital projects on time and within scope
- Experience in product management
- Interest in cutting edge technology, and growing that skill set
- Hands-on experience using AI tools
You are
- A clear, direct communicator who writes well and speaks confidently with clients, executives, and technical teams
- Relationship-oriented. You build trust, navigate difficult conversations, and turn projects into partnerships
- Accountable. You own outcomes
- Organized and thorough, and experienced enough to know which details matter most
- Comfortable with ambiguity, distributed teams, and making judgment calls with imperfect information
- Curious and self-driven. You improve processes, adopt new tools, and seek efficient ways to work
Bonus points for
- Agency or consultancy experience (you understand the client services model)
- Agile methodology experience in a client services context
- Account management or business development involvement
- Experience using AI coding tools to write code