Effective communication is successfully exchanging information, opinions, knowledge, and data in a way that is understood with clarity and purpose. Both the sender and receiver will feel confident in the communication and, in turn, will build trust between them.
Effective communication shows up for everyone at one point or another. This could mean arranging a time and place to meet your group of friends, scheduling a doctor’s appointment, or finding the time for errands. This type of communication skill is vital for project managers because we need to align everyone on strategies and goals to ensure that the right information is shared with the right people for project success.
While communication output is vital to the forward momentum of projects, project managers also need to know how to listen, facilitate, and approach with empathy as they begin to build trust with clients and their teams.
Active listening ensures that the right questions are asked in order to correctly understand what the other is saying. These help to clear up misunderstandings before they happen and reiterate alignment. Ultimately, the goal at the end of the project is for both Savas and the client to be satisfied with the end results. Effective communication will eliminate ambiguity and offer transparency into our process in how we approach a problem and the solution. At Savas, we pride ourselves on transparency, and our communication skills tie into that practice both internally and with our clients for our projects’ success.